Crime victim advocacy agencies and multi-disciplinary teams have dramatically increased their use of tele-health and tele-advocacy services for clients. Developing tele-advocacy skills can be useful beyond public health crisis-related restrictions, as these services can increase accessibility and benefits for victims who have limited access to in-person advocacy services, including those in rural areas and those with disabilities. Communicating through technology comes with benefits and risks for both victims and advocates. By making necessary adjustments to meet the needs of victims, while also understanding important privacy and confidentiality considerations for digital service provision, advocates can provide safe and confidential help to victims remotely.
These guidelines offer key considerations, recommended practices, and an advocate checklist to consider before engaging in any tele-advocacy work.
NNEDV Digital Services Toolkit
Many victim service programs are considering or have adopted digital services to supplement in-person and hotline support services. But there’s more to it than buying the right software. The resources in this toolkit are written for domestic violence programs, sexual assault programs, and victim service agencies that offer support for survivors.
Doing Advocacy Remotely
If you are logged in, you can view the full training here: Doing Advocacy Remotely [29 minutes]