Hotline Development and Training

1. Crisis hotline advocate burnout panel [YouTube video, 42 minutes]: “This recorded panel of crisis hotline advocates discusses the risk for burnout that hotline advocates often face and how they address those risks in their own work and give advice on how organizational leadership can support the wellbeing of crisis line advocates.”
2. Language Access: A planning tool for advocacy organizations [webpage]: “If we invest in a comprehensive, proactive approach to providing assistance for individuals with limited English proficiency (LEP), all survivors will have greater access to critical services and greater success in addressing the violence in their lives.” Access this toolkit in English here and in Español here.
3. Web-based victim assistance training program [webpage on OVCTTAC]: “This foundational web-based victim assistance training program from the Office for Victims of Crime Training and Technical Assistance Center offers victim service providers and allied professionals the opportunity to acquire the essential skills and knowledge they need to more effectively assist victims of crime.”
4. Vicarious trauma of those who work in the sexual assault field [12 page PDF]: “This paper discusses how individuals and organizations may address vicarious trauma, and the broader social context this work takes place within. While addressing the challenges of this work, the paper also considers some of the uniquely rewarding aspects of working with the issue of trauma and sexual assault.”
5. Accessible Services for Victims with Disabilities [4 page PDF]: “People with disabilities and Deaf people are victims of violent crime at three times the rate of people without disabilities. They also experience some of the greatest barriers to getting help. Too often, victim services are not accessible to people with disabilities, making it difficult for them to get the help they need to stay safe and heal.”

MSU Center for Survivors. (n.d.). Michigan State University – Center for Survivors. https://centerforsurvivors.msu.edu/#

Moylan, C. A., Campbell, R., Munro-Kramer, M. L. (2021). Evaluating a Web-Based Crisis Hotline for Sexual Assault Victims: Reducing Barriers, Increasing Help-Seeking, and Improving the Help-Seeking Experience. Office of Justice Programs’ National Criminal Justice Reference Service. https://www.ojp.gov/pdffiles1/nij/grants/302775.pdf

Moylan, C. A., Carlson, M. L., Campbell, R., & Fedewa, T. (2021). “It’s Hard to Show Empathy in a Text”: Developing a Web-based Sexual Assault Hotline in a College Setting. Journal of Interpersonal Violence, 37(17-18), NP16037-NP16059. https://doi.org/10.1177/08862605211025036 (Original work published 2022)

Munro-Kramer, M. L., Moylan, C. A., Carlson, M. L., Campbell, R. M., & Fedewa, T. (2022). Core Skills for Digital Crisis Intervention: Lessons from a University-Based Online Sexual Assault Hotline. Journal of Technology in Human Services, 41(1), 1–22. https://doi.org/10.1080/15228835.2022.2156654

Nason, J. A., Moylan, C. A., Nelson, A., Munro-Kramer, M. L., Fedewa, T., & Campbell, R. (2024). Pranks, Obscene Chatters, and Ambiguous Content: Exploring the Identification and Navigation of Inappropriate Messages to a Web-Based Sexual Assault Hotline. Journal of Child Sexual Abuse, 33(2), 183–203. https://doi.org/10.1080/10538712.2024.2319084

Nason, J. A., Moylan, C. A., Nelson, A., Munro-Kramer, M. L., Fedewa, T., & Campbell, R. Pranks, Obscene Chatters, and Ambiguous Content: Identifying and Navigating Obscene/Prank Chats on a Web-Based Sexual Assault Hotline. https://drive.google.com/file/d/1NAUGMQzlSb8XdRQr28uyWZaN2RCX0MTm/view

Dr. Carrie Moylan

Dr. Carrie A. Moylan is an associate professor in the School of Social Work. Dr. Moylan has over 20 years of experience in the gender-based violence field, both as a practitioner and as a researcher. Currently, Dr. Moylan is engaged in research examining campus sexual assault policy implementation at colleges and universities and identifying campus-level risk and protective factors such as the role of campus climate in shaping sexual assault prevalence. She has partnered with Center for Survivors to evaluate Crisis Chat, a web-based crisis hotline for sexual assault survivors, in an NIJ-funded project. She has also conducted research on the functioning of multidisciplinary Sexual Assault Response Teams — for which she was awarded the Society for Social Work and Research Outstanding Social Work Doctoral Dissertation Award — and research on outcomes associated with childhood exposure to domestic violence in the home. Dr. Moylan is also an Advisor to the MSU President on Relationship Violence and Sexual Misconduct Issues and Co-Chair of the MSU Relationship Violence and Sexual Misconduct Expert Advisory Workgroup.

Dr. Michelle Munro-Kramer

Dr. Michelle Munro-Kramer is an associate professor at the University of Michigan School of Nursing. Her research focuses on gender-based violence prevention and response, primarily among college-age youth, within domestic and international contexts. As part of the inaugural Johnson & Johnson Nurse Innovation Fellowship, she is interested in leveraging nurses’ creativity to develop innovative solutions to complex health and human rights issues such as intimate partner violence, sexual violence, and human trafficking. Her research projects approach these topics using a trauma-informed and patient-centered lens. She uses mixed methods and participatory action research to understand the experiences of vulnerable populations in order to inform innovative future intervention development. Her global health field work has included Ethiopia, Ghana, Liberia and Zambia.

Kathleen Miller, JD

Kathleen received both her undergraduate and law degree from Michigan State University. She is a licensed attorney in the State of Michigan. As the Advocacy Supervisor, Kathleen assists survivors in navigating through the systems that impact their lives, and uses the experiences of survivors to improve those services. Kathleen values multidisciplinary teams that partner together to make survivors’ needs a priority, hold offenders accountable, and increase justice and safety for the community. Kathleen is the former Program Coordinator of the Capital Area Response Effort (CARE), where she advocated for survivors of domestic violence. She previously worked at Lakeshore Legal Aid providing civil legal representation to survivors of domestic and sexual violence.